Service Agreement

Please read through the important information and fill in the form below:

Your Day Support Services (YDSS) will, as a contractor and not as an employee, provide the services described in this agreement. Prices for services to be delivered are as per the NDIS Pricing Arrangements and Price Limits and based on a 3-hour minimum charge rate. Provider Travel may be applicable to the start and end of your shift, capped at 30 minutes at the start and 30 minutes at the end of support shift.

Service Provider Responsibilities and Conditions:

  • Work with the participant to provide services that meet the participant’s needs and goals as per their NDIS Plan

  • Protect the participant’s privacy and confidentiality

  • Always treat the participant with courtesy and respect

  • Consult the participant if decisions need to be made about how the services are provided

  • Listen to the participant’s feedback and resolve problems or concerns quickly

  • Have insurances and necessary security checks to deliver services requested safely

  • Keep clear and accurate records about the services provided to the participant

  • Issue invoices that explain what services have been provided, their cost and when payment is due

  • Inform the participant of any changes to contact details immediately

  • Review the service with the participant as and when necessary

  • Seek participant feedback regularly to ensure NDIS goals are being met and services delivered are in line with the participant’s objectives

  • All services will be charged as per the current NDIS Pricing Arrangements and Price Limits.

  • YDSS may work with your Support Coordinator and Plan Manager to quarantine funds for invoicing purposes in line with your Plan Managers Terms and conditions

  • At times your Support Coordinator may request a member/s of YDSS to attend a Care Team Meeting to discuss your NDIS plan or anything that may help you to progress towards your goals. Attendance is charged at the hourly rate as per the NDIS Pricing Arrangements and Price Limits and is charged at a 1 hour minimum, then at 15-minute increments thereafter.

  • At times you or your Support Coordinator may require a progress report or profile to be written when your NDIS Plan is coming up for review. The participant will be billed for a minimum of 2 support hours for the report to be written and submitted to the person/s that require the report.

  • YDSS staff work strictly within the rules and conditions set out in the NDIS Pricing Arrangements and Price Limits and any other supporting documents related to the services we provide. YDSS staff reserve the right to decline requests from participants that we deem inappropriate or misuse of NDIS funding.

Participants’ Responsibilities:

  • (Self-Managed participants only) Pay the amount invoiced by the Service Provider by 7 days

  • Ensure there is sufficient funds in your NDIS Plan to cover the cost of our support services

  • Provide feedback to the Service Provider to ensure needs are being met

  • Always treat the Support Worker with courtesy and respect

  • Ensure your living environment is safe and free from potential risks to the support workers

  • Discuss problems or concerns with Service Provider to seek quick resolve

  • Tell the Service Provider if there is a change to your NDIS Plan that could affect delivery of services and/or payment of invoices

  • Tell the Service Provider if any contact details set out in this agreement change as soon as possible

  • Give the Service Provider reasonable notice of the cancellation of an instance of support (24 hours’ notice). NOTE: Less than 24 hours' notice will incur full shift charges, regardless of the reason.

  • For booked activities: give the Service Provider 3 days' notice of cancellation. Less than 3 days' notice will incur full activity charges, including cost of booked Support Worker.

  • Travel charges: agree to pay travel charges to cover staff additional travel; if required, and a portion of travel between shifts if a support worker has another shift on the same day. Additional travel refers to time spent in transit that is more than 30 minutes one way to get to the destination where the shift begins, and the time spent in transit that is more than 30 minutes one way to return home after the shift ends. Provider Travel (PT) is charged in addition to additional travel as PT is only charged for the time between shifts if a support worker has 2 or more shifts in a day. PT is charged at 50% to the first participant and 50% to the second participant for the time it takes for the support worker to travel between shifts. This is capped at 30 minutes per client each way, so a maximum of 1 hour in total may apply. The charge varies depending on the length of time it takes to get from one shift to the next.

  • Give the Service Provider the notice required (see below) to end this agreement, unless it is mutually agreed to cease services immediately.

Changing this Agreement

If the participant and Service Provider want to make any changes to this agreement, they must discuss the changes and mutually agree. The written changes should be signed and dated by the participant and the Service Provider before the changes take effect.

Ending this Agreement

If either the Participant or the Service Provider want to end this agreement, both parties must give 2 weeks notice to the other. If the participant or the Service Provider seriously breaches this agreement, the notice period will not be applied.

Service Provider Contact Details: Your Day Support Services

CONTACT 1: Michelle Dale, 0430 562 804 , michelle@yourdayservices.com.au

CONTACT 2: General Admin, 0499 264 279, admin@yourdayservices.com.au

This Service Agreement is made between the Client and Your Day Support Services (Service Provider)