Service Agreement

Please read through the important information and fill in the form below:

Your Day Support Services will, as a contractor and not as an employee, provide the services described in this agreement. Prices for services to be delivered are as per the NDIS Pricing Arrangements and Price Limits and based on a 3-hour minimum charge rate.

Service Provider Responsibilities and Conditions:

  • Work with the client to provide services that meet the client’s needs and goals as per their NDIS Plan

  • Protect the client’s privacy and confidentiality

  • Always treat the client with courtesy and respect

  • Consult the client if decisions need to be made about how the services are provided

  • Listen to the client’s feedback and resolve problems or concerns quickly

  • Have insurances and necessary security checks to deliver services requested safely

  • Keep clear and accurate records about the services provided to the client

  • Issue invoices that explain what services have been provided, their cost and when payment is due

  • Inform the client of any changes to contact details immediately

  • Review the service with the client as and when necessary

  • Seek client feedback regularly to ensure NDIS goals are being met and services delivered are in line with the client’s objectives

  • All services will be charged as per the current NDIS Pricing Arrangements and Price Limits.

Client’s Responsibilities:

  • (Self-Managed clients only) Pay the amount invoiced by the Service Provider by 7 days

  • Ensure there is sufficient funds in your NDIS Plan to cover the cost of our support services

  • Provide feedback to the Service Provider to ensure needs are being met

  • Always treat the Support Worker with courtesy and respect

  • Discuss problems or concerns with Service Provider to seek quick resolve

  • Tell the Service Provider if there is a change to your NDIS Plan that could affect delivery of services and/or payment of invoices

  • Tell the Service Provider if any contact details set out in this agreement change

  • Give the Service Provider reasonable notice of the cancellation of an instance of support (24 hours’ notice). NOTE: Less than 24 hours' notice will incur full shift charges, regardless of the reason.

  • For booked activities: give the Service Provider 3 days' notice of cancellation. Less than 3 days' notice will incur full activity charges, including cost of booked Support Worker.

  • Travel charges: agree to pay travel charges to cover staff additional travel; if required, and a portion of travel between shifts if a support worker has another shift on the same day.

  • Give the Service Provider the notice required (see below) to end this agreement.

Changing this Agreement

If the Client and Service Provider want to make any changes to this agreement, they must discuss the changes and mutually agree. The written changes should be signed and dated by the Client and the Service Provider.

Ending this Agreement

If either the Client or the Service Provider want to end this agreement, both parties must give 2 weeks notice to the other. If the Client or the Service Provider seriously breaches this agreement, the notice period will not be applied.

Service Provider Contact Details: Your Day Support Services

CONTACT 1: Michelle Dale, 0430 562 804 , michelle@yourdayservices.com.au

CONTACT 2: General Admin, 0499 264 279, admin@yourdayservices.com.au

This Service Agreement is made between the Client and Your Day Support Services (Service Provider)